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Moz apology accepted, i am not expecting miracles, if there is going to be delays so be it, if it takes 4 weeks ok i don't have a deadline. As you say the email was misleading and that was my only gripe

What i cannot understand is why I received an email dated 10/05/12 saying the order has been dispatched, only to find out 2 weeks later that it hasn't. Why not be upfront and say there is a delay. I was not in a hurry for the item, but when told its been dispatched you start to look for it in...

Unfortunately all 4 orders i have placed i have had to chase for delivery. No change to the latest item either, had an email 10/05/12 saying it was dispatched and have not received it yet. I have emailed twice and received no reply both times. I will seriously reconsider using his service again...