Apology from Young Miniatures

[Guy]

Young B. Song just emailed me asking that I please post this to all his loyal customers about his recent release of The Roman Officer:

Hello all our customers.
This is Young Miniatures in Korea.
Last January, we released 90mm figure " Roman Officer 1st A.D(YH9002)".
But few days ago, one customer asked to us about its fault.
So we inquire into this matter, and we could find its seriously fault of
cape and right arm.
It was problem in the process of casting.
We very much sorry to all customers.
We could not thorough quality control.
So we will reproduce some faulty pieces(cape and right arm) of YH9002.
If you have that figure, please check it.
And if your figure has same fault, please let us know by
e-mail([email protected]) or fax(+82-54-751-4402).
Then we will send free new pieces as soon as possible.
We need 1.Limited Edition number 2.Name 3.Home address 4.Phone No.
And also, we will send new pieces to all our dealers.
So New customer will be able to buy new pieces.
We sincerely sorry again to all customers.
We will try always for product of best quality.

Sincerely yours.

Young Miniatures

Here is a photo of the Roman Officer showing the right arm and cape.

 

[AJLaFleche]

Now that's seriously pro-active customer service. Way to go, Young.

 

[Guy]

I have to agree Al...............I can't remember any manufacturer being up front about a problem and contacting thier customers before they even know about the problem. My hat is off to Young for handling it this way. I also have much more respect for Young in being up-front about the issue.

 

[GIB]

Hi folks,
I've got this figure. But nothing wrong with the arm or the cape. It"s a beauty
Kind regards,
Gilbert

 

[Blind Pew]

Got to agree - customer service or what. Imagine Ford's doing that......

 

[Hardy]

MIne was one of the faulty ones, but with some minor resculpting I managed to fix it, which does not distract from the beauty of this piece. I must say Young has been very gracious with his offer, I did try to contact him but my e-mail kept getting fired back. Most definately not down to Young.Fault or no fault I would have still painted this gem. Thanks for the great service, a lesson more well established manufacturers should learn. Hardy

 

[Guy]

From what Young has told me, not all of the Roman Officers has this problem. The first one I painted was fine and the one I still have on the shelf is good too. So it does not effect all the castings.......just some