El Greco loyalty points

[Babelfish]

Is this scheme still running?

I ask because when I log into my account, a tab for it usually appears at the bottom of my screen to click on, allowing me to see my points earned, get a code to redeem them etc. However, said tab has now (apparently) vanished. I did a dummy "checkout" run to see if it appears at that stage, but again no such tab. My last order was in December, when I did redeem some points. So if it's gone, it must be recent.

- Steve

 

[DeanM]

Hello Steve

I've just checked (16:00) and the tab was showing, but hiding behind the 'Can we help you box' so probably some display issue. I redeemed some points less than two days ago.

Regards, Dean

 

[elgreco]

Hello Steve - yes the Rewards scheme is still running.
If possible, can you send us an email with a screenshot so we can see where the issue lies. Also let us know whether you were using a PC, tablet or mobile as the tab will show up in a different place as it is "fluid".
Thank you,
Celine

 

[Babelfish]

Hello Steve - yes the Rewards scheme is still running.
If possible, can you send us an email with a screenshot so we can see where the issue lies. Also let us know whether you were using a PC, tablet or mobile as the tab will show up in a different place as it is "fluid".
Thank you,
Celine

Thanks for clarifying that Celine. Next time I go on your site I'll check again and will mail you if the problem persists. I always use a PC by the way, my phone is a bit old-fashioned and my wife is always telling me I need a newer/better one!

- Steve