El Greco never fail

[kagemusha]

Placed an order with El Greco this morning.....a short while later Celine phoned to apologise.
The bust I ordered was sadly no longer available....and the web site had not been updated....ooops
I chose another piece...which was slightly dearer....and Celine said not to worry about the difference....as an apology for the mistake.
Now that is customer service above and beyond...and gets a very big thank you from me.

Ron

 

[OldTaff]

I'm not surprised; Matt & Celine go out of their way constantly to provide an excellent service.

Alan

 

[kagemusha]

I'm not surprised; Matt & Celine go out of their way constantly to provide an excellent service.

Alan

The fact that we are not surprised just goes to show how customer orientated they are.....too few like it these days IMHO

Ron

 

[Nap]

That's El Greco all over top class customer service ....EVERYTIME

Well done Matt and Celine

Thanks for sharing Ron

Nap

 

[kagemusha]

That's El Greco all over top class customer service ....EVERYTIME

Well done Matt and Celine

Thanks for sharing Ron

Nap

And I wouldn't mind betting there are many times they go unthanked

Shame they won't be at Euro

 

[DEL]

And I wouldn't mind betting there are many times they go unthanked

Shame they won't be at Euro

We are very lucky to have a handful of general figure traders who go above and beyond.
Add to them the companies who market their own ranges and provide a superb customer service.
In the UK we are very well served and each provide an equally first-class service to the rest of the world.

 

[arj]

They came through for me, even after a long time since purchase.
I made my thanks HERE.

Three Cheers for Celine and Matt
from Andrew

 

[Babelfish]

Can only agree with the above comments. Matt & Celine provide first-rate service every time.

- Steve

 

[kagemusha]

Well...having received the bust next day as usual....clumsy me managed to destroy the helmet with a bit of overenthusiastic Dremelling!....

Dropped Celine an e mail last night....got an e mail this morning from Matt...new helmet posted today

2 Gold stars in my book

 

[Len K.]

They are top notch. I ordered a kit recently from them. From UK to me in the USA 3 days. Amazing!