Need Refund From "military Modelling Magazine"

[CCL]

Sorry for my poor english, im not sure that my problem should be post in this category or not.

Now, We have some problem with the MM magazine. Some internet connection error during my payment for Magazine Subscription on May 2012, caused MM double charged to my credit card at 65 GPB in each.

We request to Refund since May 30 and they confirmed that i will received it in next 28 working day. We sent email to asked many times, they only said "We are again forwarding your email to our accounts department" until today we still not received my refund.

Aanyone pls recommend me What should i do to get my refund or How to solve this problem?

 

[Helm]

I would approach your credit card company and explain the position to them

 

[Wings5797]

Steve is right, normally Visa, Amex etc will refund internet fraud/errors in removal of your money without question.
Good luck,
Keith

 

[CCL]

Im already checked to Bank (in that time) they said Refund must be issue by MM magazine and then i email to MM magazine, they replied me as below message;
From: MyHobbyStore@subscription.co.uk
>To: [email protected]
>Sent: Tue, Jun 19, 2012 4:23 PM ICT
>Subject: My Hobby Store Ltd - Subscriber Number: 42582475 Em Ref:
TPS4706249A

>Dear Chatchai

>Thank you for your recent email.

>I apologise for the problems you have experienced and that you have had
to contact us on more than one occasion.

>I am pleased to advise the subscription under reference 0042601776 has
been refunded on 30.05.2012, please allow up to 28 days for the refund
to be received.

>004258xxxxx is your one and only account and is live and active until
June 2013 issue.
>
>May I take this opportunity to thank you for your continued support in
the magazine and please do not hesitate to contact me if you have any
additional queries.

>Kind regards
>Erica Patrick
>My Hobby Store Ltd Email Customer Services
>

Look like no any problem with my refund process but i don't understand, why we still not receive my refund after approx. 90Days of commitment ? I asked to MM periodically during 90 days, MM replied to me with message like this;


My Hobby Store Ltd - Subscriber Number: 0042601776 Em Ref: TPS4877523A
Fri, Sep 7, 2012 6:52 PM ICT
Dear Chatchai

Thank you for your recent email.

This is a courtesy email to advise that I am still awaiting a reply from our accounts department and confirm I have again forwarded your email for their assistance I will be back in
touch as soon as I have an update for you.

Please do not hesitate to contact me if you have any further queries.

Kind regards

Angela Sturgess
My Hobby Store Ltd Email Customer Services

INSTANT ONLINE CUSTOMER SERVICE
Should you require any further assistance, to check the status of a subscription or amend your details, simply go to www.subscription.co.uk/help/myhobbystoreand click on the appropriate magazine. You may also contact us at MyHobbyStore@subscription.co.uk quoting email reference TPS4877523A

MyHobbyStore Ltd is a special interest magazine publisher, hobbies are our passion and we are committed to bringing you high quality magazines and products related to your favourite pastime.

For books, tools, plans and more please visit our retail website
www.myhobbystore.co.ukor to order products phone 0844 848 88 22.

For subscription queries or to change your details and view information about your magazine subscription please visit:
www.subscription.co.uk/help/myhobbystore

==================
----- Original Message -----

From: My Hobby Store Ltd [mailto:MyHobbyStore@subscription.co.uk]
Sent: 03 September 2012 12:51
To: [email protected]
Subject: My Hobby Store Ltd - Subscriber Number: 0042601776 Em Ref:
TPS4859365A

Dear Chatchai

Thank you for your recent email.

May I firstly apologise for the problems you have experienced and that
you have not yet been contacted.

I have again forwarded your query to the relevant department for their
assistance. Please be assured I will be back in touch within 2 working
days with an update for you.

Please do not hesitate to contact me if you have any further queries.

Kind regards

Angela Sturgess
My Hobby Store Ltd Email Customer Services

Until now we still not receive my money......
Aanyone, What do you think pls advise?

 

[montythefirst]

there is a telephone number shown in the email phone them and ask to speak to the department that deals with refunds probably easier than getting fobbed off in emails

 

[montythefirst]

good luck

 

[Mark S]

CCL I just sent them an email to see what they thought about their brand getting this kind of exposure and I simply got the same kind of automated email response as well.
Good luck, I'm afraid you're obviously going to have some trouble with this lot.

 

[CCL]

Now, We called to Bank in TH and issued Credit card Complaint report that will be dealing with Military Modelling about this problem.