Royal Fail

[Helm]

You are not going to believe this tale I am still seething myself. I ordered the wonderful Taras Bulba http://www.planetfigure.com/threads/legendarion-taras-bulba.74161/ It managed to get all the way here to the UK no problem. The the lying thieving toe rags that Royal Mail employ got involved. I contacted Cadwallon Minatures who had despatched to say it hadn't arrived only for them quite rightly to say err yes it has and showed me the Royal Mail delivery "proof".

It transpires that my so called postman had A) Had it signed for by persons unknown and B) Left it in my wheelie bin as per our arrangement. Slight problem is I had never heard of the person signing for it and we have NO such arrangement.

I raised a complaint and was told I would get a phone call about the outcome. So after a week no phone call I contact the Royal Mail to be told oh I don't why you were told that you wouldn't be rung by the depot! Apparently the Postie in question was told he shouldn't do that and must bring any items back to the depot and well that's it, no sanction no fine nothing. So I am out a bust, time and money from phone calls and he's laughing. I will never use Royal Mail again. To add insult to injury now I have to go back to the sender and tell them this, which doesn't look at all hookey does it?
Steve

 

[1969]

Report it to police as a theft, if everyone did that every time a parcel went missing Royal mail will have to get a grip of things.
Have you knocked on neighbours doors to see if they signed for it, sounds like either post knicked it or one of your neighbours

 

[Helm]

Yeah I reckon he's nicked it mate, neighbours are good as gold and would have passed it over, wasn't the regular postie either

 

[billyturnip]

I'd kick up a fuss too, they can't be allowed to get away with that.

 

[Helm]

I did kick up a fuss Rog the guy basically said tough ****. Going to write to the independent panel tomorrow when I've calmed down enough

Steve

 

[billyturnip]

Good idea to calm down first Steve, good luck mate.

 

[DEL]

The most annoying thing is that the thief is going to open it ....... take a look and say WTF is that .......... and that's when it ends up in the Wheelie Bin.

 

[Helm]

Sad but true Del

 

[valiant]

Would it be worth getting some legal advice on this one, Steve? If there is clear evidence of them having not followed the procedure and them falsifying a delivery note, then surely you should be due some recompense?!

Just my two pennyw'th, mate

 

[Jazz]

Steve,

I really sympathise with you on this. I am an ex postie in the army and also an ex policeman. I am amazed by the attitude of the postmen that are employed in the UK today. Only this week I just happened to be walking past my front door (on the inside) when I heard a faint knock on the door only to find some young bloke wearing shorts and a red jacket outside. He had a parcel that I had ordered as a Xmas present for my son in his hand. I told him in no uncertain terms that we have a doorbell that is to be used and he was lucky that I heard his knock. All he could do was look down at his little pocket computer and say "Doh, yeh, sign this". No courtesy whatsoever. If I had treated a customer like this when I was a postie I would have been on a charge. God knows what would have happened to my parcel if I hadn't heard the quiet little knock.
Speaking as an ex policeman I agree with the other posters here, report it as theft to the police. Apparently it was signed for, so who signed for it? There is a line of enquiry to follow. If the police don't want to get involved ( it does happen, if they can get out of it they will) try the ombudsmen. There is a reason why signatures are obtained, it's to prove its been delivered to someone. If that can't be proven it leaves just one possibility, the postman stole it, and that is theft. In fact it is worse than theft because until that item is delivered to its rightful owner it belongs to the Crown. That's why it's called the Royal Mail. So basically it has been stolen from the Queen technically.
It is definitely a lottery sending anything through the mail these days. Two months ago was a good friends birthday and I posted him a card. He lives 15 miles away from me in Birmingham and he is still waiting for my card. On the other hand on the same day recently I posted 2 postcards, one to my cousin in Australia and the other to my good friend Rick (The Kansas Kid) in America. Thankfully they both arrived at their destination within two weeks.
My advice is don't let this drop mate. Standards have certainly slipped considerably recently and it will slip even further if we let them get away with it. Best of luck.
John.

 

[Luis R.]

Yesterday, a postman was arrested by the police here in Spain because he used to burn the letters he was supposed to deliver. He had been doing that for more than a year and Spanish mail service had done nothing, even after receiving lots of complaints from people and companies who missed their mail. He was arrested when he was about to burn a batch of some 500 letters in his backyard. It's not an exclusive Royal Mail thing

 

[housecarl]

That's privatisation for you.

 

[Blind Pew]

There definitely isn't the same pride in the job (I speak for most jobs) you used to get. I've seen a sharp decline even in my short lifetime(I'm 43).
Back on topic I've had things go in the post that I'm 100% sure were nicked, but they were tickets for an imminent concert so I was screwed. My normal postie is a good bloke, but if he isn't there any stand-ins clearly couldn't give a XXXX

 

[Nap]

Steve ,

This is a disgrace mate sure the seller will understand but agree with your thoughts ...as for this despicable thief he should be sacked without a doubt .

Our village postie however is great and has come back 3 times to deliver , but I reckon we are lucky

....but the other companies is Yodel etc never seem to find our location!

Hope everything gets sorted out and you get this sorted and you model.

Nap

 

[DEL]

Like others our postie is great but what seems to be failing miserably is the service itself.
My neighbour sold a £700 fishing rod and paid RM to deliver it, paying for a 4 day delivery and all necessary protection.
Over a week later the buyer contacted concerned about non delivery.
Neighbour went to the post office to complain and request an investigation ...... and there the rod was, propped up in a corner going nowhere.