As a help desk analyst, I deal with people every day, all day, that have forgotten their passwords, have not followed the posted instructions, and resist changes with all of their might. I've come to this conclusion-people don't like change.
Honestly, I didn't like the new format.I did not post on the board, nor did I go through the steps. Not because I didn't understand, only because I do this type of stuff every day at work, and it gets old after a few hundred times. I would have eventually found cause to go through the steps needed.
In spite of this I held my tongue(for once!). What I have come to understand, is that changes are not made for no reason, and that the end user rarely knows the why's and how's that the admin has to deal with. Every day, I listen to people whine and moan, and crticize what they don't know and understand, but, I won't pile on with them(for one, all the calls are recorded, and I don't want the boss to think I have a bad attitude). I have also talked with admins, who are forced to revamp this procedure, or that process all the time, due to issues that go from silly, to legitimate to totally out of my range of undestanding.
Admins are in high demand. Not many people would do this for free. Enjoy what you have, cuz, next time out, there could be a monetary fee, or there could be nothing.