(Quite) BIG CHANGES COMING AT FOUNDRY

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Joined
Aug 11, 2013
Messages
7
Location
Nottingham, United Kingdom
(Quite) BIG CHANGES COMING AT FOUNDRY

We've been running Foundry since last June. Our plan was to wait at least six months before we made any major changes. We felt it would take that long to get to the bottom of everything. We can't really claim to have actually got to the bottom of quite everything yet.
However, we have now started getting on with those changes!

Our Website
We have to put our hands up and admit to running a mediocre website: ugly, confusing and sometimes so slow it can make you want to weep uncontrollably with boredom and frustration. Our models look awful in the mean little photos, even though the majority of them are very wonderful castings indeed.
Embarassingly, someone chose to pointlessly change the names of many of our models without any reference to historical accuracy or common sense.
Our website must have lost us many customers over the past few years.

We can only offer our apologies, and our heartfelt thanks to all of you for sticking with us through the slow process of putting your orders together on our uncooperative website.

We have started to build a new website in the format that Kevin Dallimore designed for us back in about 2000: when we were in Guernsey.
That was the one with eight life-size packs of models shown on each page. Clicking on them brought the images up massively in size.
You may recall that our site was previously packed with historical information, articles, painting guides, banners, rules and suchlike jollyness. We will put all that back too. This may turn into a big job. I should be able to do much of the legwork but this may take a month or three.

Removing Substandard and UnFoundrylike Models
From some point after 2005, a number of the new models made at Foundry were of either of a substandard quality or inappropriate in style.
It may seem strange to condemn a model soldier for "inappropriateness": but Foundry was originally founded when Cliff Ansell (my grandfather) took over the manufacturing of early Citadel historical models that would otherwise have been discontinued. Foundry started with a selection of mostly models by Michael and Alan Perry, and various odds and ends from Alistair Morrison and Dave Andrews. Since then Foundry has always stuck to a style that reflects the work of the early Citadel sculptors: Adams, Andrews, Ansell, Bibby, Goodwin, Morrison, Naismith and the Perrys.

Where a model obviously doesn't fit that style, we think that it really should be taken out of the Foundry ranges. We think that our customers have a right to expect us to maintain a consistent general style.
We have already removed the hundreds of packs of Napoleonic models that were made over the last seven years to replace Michael and Alan's ranges. We currently have no plans to put them back in production.

We will shortly start taking down all the models on our website that we regard as "UnFoundrylike".
We will continue to manufacture these models permanently, but will give them their own independent website with a new name. Until we sort a new website out we will put them up on eBay ("THE CASTING ROOM: Budget Wargames Miniatures!"). As they go up on eBay, we will remove them from our main website.

Substandard models are a more serious matter. There is no fun at all in selling models that are not adequate in proportion, finish, detail, pose or historical accuracy.
When we took over Foundry, we found ourselves in a painful situation. Customers were buying models from us that we considered to be substandard. This made us very uncomfortable: our instinct was to just discontinue them, we didn't want to push relatively poor models onto our customers. But we didn't want to be pushy newcomers who went about obstructing established customers buying choices either, or deny customers who have different tastes to us the chance to finish their armies.
In the end, we decided that we couldn't just discontinue ranges that people were still collecting and we stuck with our six month rule.

As it happens, when we looked at the sales figures, it turned out that although we manufacture a number of models that could be described as substandard, they make up only a tiny portion of our overall sales. Shortly we will permanently remove all those models from our site. We may offer them for outright sale (see below).

Pre-2006 Fantasy Models
We have a fairly large number of fantasy models in our ranges. My father had quite a few fantasy models made (well, actually over 300 wonderful Orcs and Ogres and Snorklings and Dwarfs and bits sculpted by Kevin Adams and great Elves and Dwarfs by Kevin, Mark Copplestone, Mike Owen and Shane Hoyle). These models were all made before 2006.
My father must have had them sculpted for old times sake!

We have a vast fantasy range, but we sell hardly any of them: regardless of their quality. I suppose that as we are a company known for military miniatures, fantasy is just not what people expect us to be doing.
Foundry's last management reduced the price of our fantasy packs from £12 to £10 to try and get more sales in: but it made no difference.

We have done a proper costing of the earlier fantasy models.
It seems that for the big models which make up the bulk of the older fantasy ranges, we would have to charge closer to £20 a pack, just to break even.
This being the case, we have decided to withdraw all those fantasy models that date from my father's time from our website while we think about things. However, we don't want to leave anyone in the lurch, so we will still supply any models you need to finish your collection or army over the next couple of months: you just need to ring us up.

More Recent Fantasy Models
Some of the new fantasy stuff made more recently between 2006 and 2012 is pretty good.
There's a lot of it, but it's a bit of a random mishmash. We are going to remove all of them from our website and put them up on eBay. The new eBay site is called "FlytesofFantasy". We haven't put much up yet as we are waiting for eBay to go through their technical machinations to increase our selling allowance.

Unreleased Masters
Foundry's last management left us with surprisingly large numbers of masters of unreleased models. We keep finding more of them.
Some of the masters are rather sad: the underlying structure is fine, but the surface detail is quite poor.
The sculptor must have been taking the piss (as we say here in Nottinghamshire).
We plan to hang on to them and use them as training tools for new sculptors. Eventually they will probably be nicely sorted out and will see actual release.

Others will probably be manufactured and put up on the "FlytesofFantasy" eBay site.
We have some very eccentric Steam Punk Orks that we will most likely put into production eventually.

Others (recently discovered Marlburian pikemen for instance, or power armoured science fiction warriors) are of little interest to us, so will probably be auctioned off on eBay. If we do that, we will sell them complete with the rights to manufacture them. This might be the first time manufacturing rights for model soldiers have been sold on eBay.



Cheers

Marcus


www.wargamesfoundry.com
 
To be honest, I have never heard or seen your website before reading this but I have to say I enjoyed reading your post. It's nice to see a company admit it's mistakes and give the consumer a look into the roadmap of revamping it's business. To often many of the larger figure companies often forget about their customers and forget that great customer service will keep them a customer. I hardly purchase from the large companies anymore but prefer to order from the "mom and pop" sites. Better customer service all the way around!
 
Actually not ones company, said would start to get word out about them and what's been happening, as since they released there new fantasy system God of Battles things have been changing and it has become a sort of Mecca for one to pop down to in-order to game there, it being local and all.

They used to be a big thing, mainly as they were one of the few companies that produced back then, with them splitting the company and Foundry taking on the historical and Citadel doing the fantasy, this then saw the GW buyout and GW forming. Yes that Ansell family. Foundry's been ticking over then they had a new manager who, well near enough took am down from what I can understand, and saw them take him to court. But they have gone from a big business advertising in magazines , trade shows to really nothing and producing some dodgy stuff, then they get feed back from a family member who spent some time recently working, realised what had been going on or rather what hadn't and they stepped in.

The new manager Marcus seems to be a really nice guy, and lacks an ego yet is honest enough to say they have a long road ahead of them with trying to turn everything around. A passionate gamer and open to ideas, its seen a, come down and play what games you like attitude from him. Which lead to them opening up the factory shop floor space to gamers and building tables for people to game on. This is one of ones reasons for popping down as always looking for a game or new ideas or picking up paints as have always rated Foundry ones with their Triage system. Its part of the reason I like the new outlook its, well better than previously with the 'I'm doing you a privilege selling figures to you.'

Even better is that they have thousands of figures of all periods and it really is a joy to look through their range.

Yes I am a fan but they have shown a positive to the hobby and gamers/painters etc, with the team being a decent bunch of guys; and have to say the new service is spot on, they are back to running as a small team, and as a personal recommendation it is worth buying from them. Remember one guy popped in a pick up some figures, and asked about a range, the response, we don't have any in stock at the moment but give us half an hour we'll cast em up for you. That's the kind of thing I like.

Marcus has been pretty candid about everything, if you flick down to the news archive.

Matt
 
I've still a big interest in wargames so know Foundry really well. It was a shame watching such a great company on the wane. So I'm really pleased with how Marcus has addressed this. I'll be watching developments with interest and you can count one lapsed customer returning.
 
Matt
Do you have plans to add to your historical figures Range say for mid 19th century European conflicts such 1st and 2nd Schleswig wars, Risorgimento (1848 - 1866), Austro-Prussian war 1866, Russo-Turkish war 1877?

I still have my 1870/71 Franco-Prussian War figures I bought from 1986 - 1994, they could do with some other table top opponents after all these years.
Cheers
Roy
 
Actually not mine, just posting as a fan/favour for Foundry and Marcus as aware he is spending most time trying to sort out the business. If you want to discuss ranges - [email protected] - best person to chat to, his company, I'm just part shopper, part gamer, over whelmed painter, and trying to encourage more players to game there, so bigger range of players to battle against ;)
 
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