Dear planeteers,
Sometimes ago, somebody was sharing his disappointment about a fig company.
I would like to share a success story.
One month ago I bought Sikes and Fagin from miniaturas Fortes. The combined pack at 60€ plus postage was cheap for two 75 mm figurines. 2 weeks later I received an envelope from Spain: great my figs are here! I couldn’t wait to open it and …… hum ……. A bit of disappointment: Sikes’s hat was broken and one of Fagin’s leg also. This was probably caused by postage mishandling. I decided to ask Diego if it was possible to receive a spare head for Sikes and only that because the leg was quite easy to fix.
In the evening Diego e-mail me his answer: “The sending of BOTH broken pieces is already organized”.
One week later, a new package arrived with the two pieces.
Well, I think that not all manufacturers should deal a service like that!
Thank you Diego and Miniaturas Fortes for their quick response and the handling of my problem.
Oh yes, I almost forgot: Great sculpting, very nice molding, I hope my painting I will be at the same height.
Cheers
Yves
Sometimes ago, somebody was sharing his disappointment about a fig company.
I would like to share a success story.
One month ago I bought Sikes and Fagin from miniaturas Fortes. The combined pack at 60€ plus postage was cheap for two 75 mm figurines. 2 weeks later I received an envelope from Spain: great my figs are here! I couldn’t wait to open it and …… hum ……. A bit of disappointment: Sikes’s hat was broken and one of Fagin’s leg also. This was probably caused by postage mishandling. I decided to ask Diego if it was possible to receive a spare head for Sikes and only that because the leg was quite easy to fix.
In the evening Diego e-mail me his answer: “The sending of BOTH broken pieces is already organized”.
One week later, a new package arrived with the two pieces.
Well, I think that not all manufacturers should deal a service like that!
Thank you Diego and Miniaturas Fortes for their quick response and the handling of my problem.
Oh yes, I almost forgot: Great sculpting, very nice molding, I hope my painting I will be at the same height.
Cheers
Yves
