Oldironsides
Guest
I thought fellow PF members might be interested in the recent problems I have had ordering from this business. Before starting I should say that I ordered on-line and satisfactorily received a number of items from them in the past.
On 16 April I ordered the Ax Faction model of the Druid's Daughter from Arcane Miniatures. No problem as it was in stock and could be delivered with free P&P. However it did not arrive.
Emails were exchanged. I was told to wait 15 days, but still nothing arrived. I asked for a replacement. A package was dispatched to me by recorded post. On arrival it was found to contain the wrong figure - Feral Lass.
Now, I accept that mistakes do happen, but after this normal customer service completely collapsed. I emailed the company pointing out the error and said that I would return the model by signed for post. With no response, I mailed the item back anyway by signed for post asking for the correct one and the refund of my postage. I checked with the Post Office and my package arrived safely back at Arcane Miniatures.
However despite many emails from me, I have neither received my model or any further communication from this business. I eventually had to claim and today received a refund of the initial cost from PayPal, but not the return postage I paid.
I was wondering if other PF members have had a poor experience from Arcane Miniatures, as sadly they have lost my future custom.
Mark
On 16 April I ordered the Ax Faction model of the Druid's Daughter from Arcane Miniatures. No problem as it was in stock and could be delivered with free P&P. However it did not arrive.
Emails were exchanged. I was told to wait 15 days, but still nothing arrived. I asked for a replacement. A package was dispatched to me by recorded post. On arrival it was found to contain the wrong figure - Feral Lass.
Now, I accept that mistakes do happen, but after this normal customer service completely collapsed. I emailed the company pointing out the error and said that I would return the model by signed for post. With no response, I mailed the item back anyway by signed for post asking for the correct one and the refund of my postage. I checked with the Post Office and my package arrived safely back at Arcane Miniatures.
However despite many emails from me, I have neither received my model or any further communication from this business. I eventually had to claim and today received a refund of the initial cost from PayPal, but not the return postage I paid.
I was wondering if other PF members have had a poor experience from Arcane Miniatures, as sadly they have lost my future custom.
Mark
